Privacy Policy

At Melissa Journeys, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including tourist guide services, vacation package planning, and online travel agency services. By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following types of personal information when you use our services:

Personal Identification Information: Name, email address, phone number, passport details, etc.
Travel Preferences: Destination choices, trip type, travel dates, etc.
Payment Information: Credit card details and billing address (processed securely via third-party payment processors).
Location Data: Information about your travel destinations for personalized recommendations and planning.
Usage Data: Information about how you interact with our website or services (e.g., browsing behavior, device information).

3. How We Use Your Information
We use the information we collect for the following purposes:

To provide tourist guide services, vacation package planning, and online booking.
To personalize your travel experience and recommend suitable packages and destinations.
To process payments and confirm bookings.
To communicate with you about your travel plans and updates related to your bookings.
To improve our website, services, and customer support.
To comply with legal obligations and resolve disputes.

4. How We Protect Your Information
We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal data. This includes encryption, secure servers, and strict access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Sharing Your Information
We may share your personal information with third parties in the following situations:

Service Providers: We may share data with third-party service providers who assist us with processing payments, booking travel, and providing guided tours.
Legal Requirements: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience on our website. Cookies allow us to remember your preferences and improve website functionality. You can choose to disable cookies through your browser settings, but this may affect the performance of our website.

7. Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable laws.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a revised “Effective Date.”

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at [email protected].